FAQ

FAQ

1. Check-in time?                                                                                                                                                                                                Hotel rooms are available from 2:00 p.m.

2. Check out time?                                                                                                                                                                                             The latest time you can check out of the rooms is 11:00 a.m.

3. Could you keep my luggage before the check in / after the check out?                                                                                                      We can keep your luggage in our luggage room near the reception free of charge.

4. Does the hotel offer a shuttle from the airport?                                                                                                                                            We are happy to organise a transfer to or from the airport for an additional charge of 24 EUR (up to 4 persons).

To book a transfer contact please hotel reception by email: elysee,hhotels,cz and provide us with your flight details the flight number, departure city, arrival time and number of people.

5. Can I reserve a parking place?                                                                                                                                                                       We can offer you a parking space in the nearby garage. The price is 22 EUR per car for one night. The maximum possible car height is 2,1 metres.

To reserve a parking space contact please hotel reception by email: elysee,hhotels,cz,elysee,hhotels,cz.

6. How to find us?
Travelling by public transport
Tram stop Václavské náměstí (tram nr. 3, 5, 6, 9, 14, 24)

In the vicinity of the metro station Můstek (line B / line A), Muzeum (line C / line A)

Travelling from the airport
From Václav Havel Airport Prague by bus no. 119 to the last stop Nádraží Veleslavín. From Nádraží Veleslavín by metro (line A) to Muzeum stop. After leaving the metro, walk 100 m down the Wenceslas Square. Hotel Elysee is on the right in the Jalta passageway.

The journey takes approximately 40 mins.

To travel from the airport, you can use a taxi, which should cost no more than 24 EUR. This price is guaranteed based on a previous reservation through the hotel reception.

 
Travelling from the train station
From the train station Hlavní nádraží Praha on foot or by metro line C to the Muzeum stop.

From the Holešovice train station by metro line C to the Muzeum stop.

After leaving the metro, walk down the Wenceslas Square. Hotel Elysee is on the right in the Jalta passageway.

By car
Address: Hotel Elysee Prague, Wenceslas Square 43, 110 00 Prague 1

GPS coordinates: 50°4'52.854"N, 14°25'41.541"E

7. How to get to the city center?
The hotel is located directly in the city centre on the famous Wenceslas Square. The most important historical monuments (the Old Town Square, Charles bridge and the State Opera) are in the immediate vicinity of the hotel.

8. How to get to the Prague Castle?
You can go by foot an interesting route throught a historical part of Prague. It takes about 45 minutes. For your convenience you can use tram 22 from Národní street.

9. Is breakfast included in the room rate?                                                                                                                                               Breakfast is included in the price of single, double and triple rooms. In case your reservation is for an apartment you can have breakfast for an additional charge 9 EUR per person per day.

10.What are the reception opening hours?                                                                                                                                                       The reception is open 24/7. The gate at the entrance to the commercial passage heading to our hotel is closed between midnight and 5:30am for safety reasons. Please ring the bell which is located next to the gate on the left side and a member of the security team will unlock the gate for you within a few minutes.

11. Is WI-FI available at the hotel/in the room?                                                                                                                                              We have WI-FI available free of charge at all areas of our hotel.

12.Does the hotel allow pets in the room?                                                                                                                                                        Yes, we are happy to welcome pets for an additional charge 15 EUR per day.

13. Do you have a gym available?                                                                                                                                                                     The hotel doesn’t have a gym. In the vicinity of the hotel are several fitness centers and more information about them will be provided at the reception.

14. Any restaurants near by?                                                                                                                                                                            Our Hotel is located in the business center of Prague, there is no shortage of restaurants from different parts of the world, fast-food chains open 24 hours, coffee shops and food stands.

On special dates, there are food markets offering traditional Czech cuisine and handcraft. Check our CALENDAR to book a full Czech experience. 

15. Can you help us book a tickets for bus, train, theater...?                                                                                                                           Our friendly staff can assist you and provide you all the information how to book your tickets.

16. Can you arrange a flowers, b-day cake, gluten-free breakfast...?                                                                                                             We will be happy to arrange for you flowers, cakes, bottle of wine etc. For more information and prices please contact reception directly by email: elysee,hhotels,cz,elysee,hhotels,cz.